Scan365 helps companies gain
real customer insight

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Scan365 - real time intelligent feedback!

Improve Customer Experience by simple fact that staff will do better knowing that this time they can be assessed by customers. Increase staff engagement.

A brand is a promise of consistency. 80% of the value of Fortune 500 companies is made up from intangibles including brand value (source Gartner July 2012).

How we work

Scan365 helps companies discover immediate and actionable customer insight. Its purpose is to successfully close the GAP between brand promise and customer experiences

Where we can help

Scan365 delivers an organisation-wide and real-time Business Improvement Process, proven to improve revenue and profits, which is much more than just a research measurement tool

Gain customer insight

We gain customer insight by finding the gaps between your brand promise and the actual experiences your customers receive

Data powered

Scan365 delivers an organisation-wide and real-time Business Improvement Process, proven to improve revenue and profits, which is much more than just a research measurement tool.

Find out more

Long lasting service improvement requires more than just effective customer feedback, and our consultancy-driven approach ensures that both Stakeholders and their Leadership group keep a continued focus on best-in-class service.
The Scan 365 toolset is already implemented and used by various companies.

Solution

  • Thorough understanding of your customer’s temperature will help you drive customer loyalty up, drive customer defection down, and increase revenue and profits.
  • Scan365 gives you much more than customer statistics and Net Promoter Scores; through our unique "Natural Language Processing" engine we will fully analyse and categorise individual customer comments in real time. The resulting actionable customer feedback will improve profits and customer loyalty by closing those gaps in customer satisfaction – and helping you keep them closed.

Bespoke Software

Scan365 helps companies discover immediate and actionable customer insight. Its purpose is to successfully close the GAP between brand promise and customer experiences by:

  • Gathering multi-channel customer feedback
  • Analysing results to deliver actionable customer feedback
  • Presenting actionable customer experience insight

Contact Us

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Address

223 Regent Street
London, W1B 2QD, United Kingdom

Phone Number

+44 (0) 20 3286 3652

Email

ten.563nacs@eciffo